Customer Engagement and Commerce
for engaging your customers
every step of the way
of internet users and shoppers say they regularly participate in researching products online before purchasing in a physical store
The Customer Engagement Imperative
Deeply engage customers and deliver a multi-touchpoint experience with a simplified, automated approach to managing configure, price, and quote (CPQ); billing; and ordering processes from the cloud
view of customer interactions across the entire order-to-cash process for your agents - SAP Hybris Billing brochure
Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey.
of marketing executives rank marketing and commerce technology as very important to their organization’s overall performance - CMO Council
Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.
of consumers have decided to go to their provider’s competitor because of a poor customer experience - Digital Clarity Group