Customer Engagement and Commerce
for engaging your customers
every step of the way
88%
of internet users and shoppers say they regularly participate in researching products online before purchasing in a physical store
The Customer Engagement Imperative
Revenue
Deeply engage customers and deliver a multi-touchpoint experience with a simplified, automated approach to managing configure, price, and quote (CPQ); billing; and ordering processes from the cloud
360o
view of customer interactions across the entire order-to-cash process for your agents - SAP Hybris Billing brochure
Marketing
Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey.
67%
of marketing executives rank marketing and commerce technology as very important to their organization’s overall performance - CMO Council
Commerce
Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.
89%
of consumers have decided to go to their provider’s competitor because of a poor customer experience - Digital Clarity Group
